By using this website to book a service, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from booking a service.
Filling out the service request form does not guarantee a confirmed booking for the selected date and time. After receiving your submission, the service provider will reach out to you via phone, email, or text for confirmation.
Our service providers include owner-operators, teams, or referral agencies, depending on the business. All service providers are vetted and held accountable for their actions to ensure high standards of service and professionalism.
We reserve the right to deny or terminate services for any safety concerns, inappropriate or uncomfortable situations, hazardous conditions, or if utilities (e.g., electricity, water) are disconnected. If a service provider feels unsafe or the work environment is unsuitable, they may choose to leave the site, and the cancellation policy will apply.
To ensure safety and efficiency, please ensure that the area to be serviced is accessible and prepared for the work to be done. If the service requires moving heavy items or accessing hard-to-reach areas, please make arrangements ahead of time.
We are happy to work around pets. However, for the safety of both pets and our service providers, if a pet presents a risk or behaves aggressively, the provider has the right to leave the site. If this happens, our cancellation policy will apply.
Quoted prices are based on standard conditions. However, if the actual work site differs from what was expected (e.g., additional work required or the site is in a more difficult condition), the service provider will contact you to discuss potential price adjustments.
Payments for services are due upon completion, unless otherwise specified. We may place a hold on your credit card 24 hours prior to the booking to ensure funds are available, and payment will be charged after the service is completed.
Refunds are not offered; however, if there is an error in the service provided, please contact us within 24 hours, and we will work to correct the issue at no additional charge.
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Failure to provide sufficient notice or inability to access the site will result in a cancellation fee, equal to the full value of the service.
While we make every effort to avoid damage or breakage during service, we are not liable for damage caused by normal wear and tear, improper installation, or unlisted fragile items. Providers carry insurance to cover damages they may cause.
Ensure that the service location is accessible on the scheduled day. If the service provider is unable to access the location, we will attempt to contact you. If we cannot reach you within 30 minutes of arrival, the service will be skipped, and the full service fee will be charged.
By booking a service, you agree not to directly hire any of our service providers or employees for similar services within one year of their engagement with you.
Any claims arising from or related to this agreement shall be governed by the laws of the state or province in which the services are provided, without regard to its conflict of law provisions.
Pittsburgh House Cleaning, LLC reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the website.
SMS Terms & Conditions – Pittsburgh House Cleaning
By providing your mobile phone number and opting in to receive text messages from Pittsburgh House Cleaning, you agree to receive SMS messages related to our services.
Messages may include:
Appointment confirmations and reminders
Scheduling and rescheduling updates
Cleaning service notifications
Estimates and service-related communications
Customer support messages
Follow-up messages regarding your cleaning service
Occasional promotional or marketing messages, if you have separately opted in to receive them
Your consent to receive SMS messages is not a condition of purchasing any goods or services. You may provide consent by submitting your phone number through our website, booking form, contact form, or other available opt-in method.
Message frequency may vary depending on your appointments, service activity, and communication preferences.
You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, you may receive one final message confirming your unsubscribe request. You will no longer receive SMS messages unless you choose to opt in again.
For assistance, reply HELP to any message or contact Pittsburgh House Cleaning through our website or customer service contact information.
Message and data rates may apply depending on your mobile carrier and wireless plan.
Wireless carriers are not liable for delayed or undelivered messages.
Your information will be handled in accordance with our Privacy Policy. We do not sell or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.
We may update these SMS Terms & Conditions from time to time. Any changes will be posted on our website.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.